Terms & Conditions

Royal Cafe operates food ordering and delivery services in Bangladesh through our website and mobile apps. We prepare and fulfill orders according to available menus, kitchen capacity, and delivery coverage.

For questions: contact@royalcafebd.com · www.royalcafebd.com

You must provide accurate information when creating an account or placing an order (name, phone, email, and delivery details as needed).

You are responsible for keeping your login credentials secure and for activity under your account. Please notify us promptly if you suspect unauthorized use.

• Menu items, prices, fees, and availability may change without prior notice.
• An order is confirmed when Royal Cafe accepts it through the Service (status updates may appear in the app, SMS, or call).
• You agree to pay all charges for items, applicable delivery fees, and any stated service charges.
• We may cancel or refuse an order due to stock limits, kitchen capacity, payment issues, delivery constraints, or suspected misuse.

Payment methods shown at checkout (for example cash on delivery or supported online payment options) are accepted subject to availability.

Online payments are processed by trusted payment partners. Royal Cafe does not store full card details on our servers.

If a prepaid order cannot be fulfilled, refunds are handled under our Refund Policy.

Delivery is provided under our Shipping Policy. Key points include:

• Delivery is generally available 7 days a week, from 9:00 AM to 10:00 PM.
• Service may pause during Friday prayer break from 1:00 PM to 2:00 PM.
• Delivery depends on service area, distance, weather, and operational capacity.
• You may receive updates by SMS, phone, or app notification where applicable.

Please ensure your delivery address and phone number are correct. Delays caused by unreachable customers or incorrect details are outside Royal Cafe’s control.

Cancellation options depend on order status and kitchen progress. Once preparation or dispatch has started, cancellation may not be possible.

If we cannot fulfill an order due to stock issues, unexpected circumstances, or natural disasters, we process refunds within 3–5 business days as described in our Refund Policy.

Prepaid refunds are returned through the original payment method when possible; timing may vary by payment provider.

• Use the Service only for lawful personal ordering purposes.
• Do not attempt to disrupt, reverse engineer, or misuse the website or apps.
• Do not place fraudulent orders or abuse promotions, refunds, or support channels.
• Treat riders, kitchen staff, and support teams with respect.

How we collect, use, and protect personal information is explained in our Privacy Policy. By using the Service, you also acknowledge that policy.

The Service may rely on third parties for payments, delivery partners, hosting, analytics, and communications. Their services are governed by their own terms and privacy practices where applicable.

Menus, logos, photos, text, and software on the Royal Cafe website and apps belong to Royal Cafe or our licensors. You may not copy, sell, or reuse them without our written permission.

We work hard to keep the Service accurate and available, but menus, times, and availability can change. The Service is provided on an “as available” basis.

To the fullest extent permitted by law, Royal Cafe is not liable for indirect or consequential losses arising from delays, third-party failures, network issues, or circumstances beyond our reasonable control (including weather and traffic).

Nothing in these Terms limits rights that cannot be excluded under applicable Bangladesh law.

Royal Cafe may update these Terms from time to time. Updated Terms will be posted on our website or application with a revised “Last updated” date.

Continued use of the Service after changes means you accept the updated Terms.

Questions about these Terms?

Royal Cafe

Email: contact@royalcafebd.com

Website: www.royalcafebd.com